FAQ

1. How long does it take to complete a custom helmet design?

Currently, the production time for a custom helmet is 3 months, including design and airbrushing. As our schedule is fully booked, new orders will be scheduled for completion after three months. You will receive an estimated timeline upon order confirmation.

2. Can I return or exchange a custom helmet?

Since each helmet is custom-made, we do not accept returns or exchanges. If your helmet arrives damaged, contact us within 7 days for assistance.

1. Do I need prior experience for the airbrush tutorial?

No prior experience is necessary! Our tutorials are structured for all skill levels, with beginner-friendly guidance and advanced techniques.

2. What tools do I need for the online class?

For the online class, you’ll need a basic airbrush kit. We’ll provide a full list of recommended tools and materials upon enrollment.

3. Can I get a refund for a class or tutorial?

Due to the nature of digital courses and tutorials, we do not offer refunds once access has been granted. For any issues, please contact us for support.

4. How can I book an offline or online class?

Simply visit our "Classes" page, choose the course that suits you, and follow the prompts to book. We’ll confirm your registration and send you any additional information.

5. Are group discounts available?

Yes! We offer group rates for offline classes or workshops. Please reach out for details if you're booking for a team or group.

6. How do I access my online tutorials?

Once enrolled, you’ll receive login details to our online platform where you can access video lessons, tutorials, and downloadable resources anytime.

7. What should I do if I have questions during the tutorial?

Feel free to reach out to our instructors via the platform’s messaging feature, or email us directly at Helmink.

8. Do you offer certifications upon completion?

Yes, upon successfully completing certain courses, you’ll receive a certificate from Helmink Airbrush recognizing your achievement.

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